Shipping
Information
Tracking Orders
Delivery Times & Days
APO's Alaska
& Hawaii
Return Policy
Shipping Prices will be displayed in the Cart.
The Amounts here are a guide to approximately how
much it will cost to ship your order.
International Orders will cost more to ship.
For
All Orders. Payment must be received in
FULL for your order before we will ship it out.
No Exceptions.
IMPORTANT:
Airborne Express Next Day Orders!
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ALL
Packages Shipped Express/Next Day REQUIRE
A SIGNATURE for
Delivery unless you tell us otherwise**!
ALSO.
All packages must be shipped to a real
Address.
Items shipped this way will be delivered
Monday-Friday ONLY. NO Saturday
delivery available.
NO
P.O. BOXES!
**If
you know you will
not
be available to sign for
your package, please
leave
a signed and dated note on your front door
directing the
delivery driver where it is safe to leave
your package, and ask for a waiver of
signature! This makes delivery of your
package easier. Just remember
though, that by waiving the signature, you
may be waiving the Insurance that
automatically comes with your order.
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Important
Shipping Information:
Orders
received by 12pm Pacific time, will usually be shipped
that Business day. All orders after that
Time will be shipped on the following Business
day. Orders Placed after 12pm on Friday will
be Shipped the Following Monday.
Shipments
are subject to delays by Holidays and Weekends. We
will be Closed Memorial Day, Independence Day,
Labor Day, Thanksgiving, the day after
Thanksgiving, Christmas Eve, Christmas Day, New
Years Eve, and New Years Day.
For
ALL packages, The day your order is SHIPPED, does
NOT count as a shipping day.
All
orders are on hold until Credit Card is approved
the day we ship your order.
*Some Packages are heavier than others, and may cost
more to ship. We have tried to make the
shopping cart calculate these extra costs, however
we will either call you or send you an e-mail if
additional shipping is necessary.
TRACKING
OF ORDERS:
USPS
Priority Mail Packages are NOT insured against
damage or loss. However they
DO
have Delivery Confirmation Tracking.
We can not be responsible for lost or damaged
items shipped this way. For larger orders,
we recommend
Airborne
2nd Day OR USPS
Priority with Insurance as the Alternative
to this shipping option.
Projoba Orders
are shipped via USPS First Class Mail, and have
Delivery Confirmation included.
If
You have not received your Order, PLEASE E-MAIL
US for the Tracking Number associated with
your Order.
DELIVERY
TIMES & DAYS
Delivery
Times and Days may vary depending on your
location.
For
DHL Delivery Times please see:
Pickup Schedule: Due to the pick up schedule
from the area that we are now shipping from,
some people may experience slight delays in the
delivery of their packages. Please be assured
that it is not on our end and that we are
processing your orders as soon as possible. If
we continue to experience a delay, we may be
forced to change the cut-off for daily orders to
any earlier time to accomodate our new local
post office and DHL Facility.
Rural Deliveries: Please make a note that if
you know you are rural, you will receive your
order quicker if you order either USPS Priority
Mail or USPS Express Mail due to DHL’s new
policy regarding Rural Deliveries. Some
areas are more rural and overnight shipping is
really 3-5 day shipping.
If you know you are rural, please allow for these
delays. Also, there is NO delivery Guarantee by
DHL or USPS for deliveries to these areas.
Please be aware that in some extremely Rural Areas
Delivery Drivers may deliver only ONCE PER WEEK,
so PLEASE BE SURE to leave a visible note asking
the driver to leave your package if you know you
are rural.
DHL
only delivers Monday through Friday.
If you place an
order on Friday and need your package delivered
on the weekend, please select USPS Express as
your shipping option. Orders placed this
method MUST be done before 12pm Pacific Time, or
they are not guaranteed for weekend delivery.
If
you are not available at the time delivery is
attempted for your package, we cannot guarantee a
time for redelivery. Re-delivery is normally
the next normal business delivery day for your
area.
For
USPS Express Orders, Weekend deliveries will be
attempted on One Weekend day (i.e. Saturday OR
Sunday only) and then again on the Next Normal
Business Day.
If
your Order is being Shipped to a Business or Other
location where someone may not be at until a
specific time, Please NOTE this when placing your
Order.
ProJoba Orders
make take from 2-10 days for delivery via USPS
First Class Mail.
ALASKA,
HAWAII, APO (Military) & OUTSIDE UNITED STATES
Shipments
to Alaska and Hawaii will be sent either Priority
Mail with Insurance or FedEx 2nd day regardless of
delivery method selected. If your order
is being shipped to either of these states, PLEASE
select Priority Mail. If you select ANY
other method for shipping we will send you an
e-mail to alert you to any additional
charges/credits that may apply to your order.
If
you specify an APO address (military) in your ship
to address, it will be mailed through the US Post
Office Priority Mail with Insurance ONLY.
If you select ANY other method for shipping we
will send you an e-mail to alert you to any
additional charges/credits that may apply to your
order.
FOR
APO ORDERS: Any customs, taxes, import
duties, or any other applicable charges are your
responsibility and are collected once the package
reaches the country where your order is being
sent. We have no jurisdiction over these expenses
and cannot determine what they may be. Customs
polices vary widely from country to country;
please contact your local customs office for
further information. We cannot be responsible for
orders that may be seized by Customs in your
Country. Contact your local customs
office to make sure there are no restrictions on
Vitamins and Health Supplements prior to placing
your order.
Outside
the USA: Any orders being shipped outside the
United States (excluding APO's) will be shipped at
your own risk.
Orders placed without tracking are at your own
risk. If you we cannot track your package
we will not be able to find it if it doesn't
arrive in a timely manner. We cannot be responsible for lost,
damaged, or refused items. You will be
responsible for all customs fees and taxes
associated with getting your order. Our
Shopping cart is set up to process the
approxiomate shipping fees outside of the USA.
Any Order placed may be revised to include
accurate shipping costs if shipping to your
country turns out to be more than the amount
shown on the shopping cart. If you are
concerned about the cost, please email us first,
and We will be able to accurately tell you beforehand what
the cost will be.
RETURN POLICY
We offer an
exchange or replacement on Sealed Unopened
Product within the First 15 Days of Purchase.
We must receive product within 15 days of
Original Purchase for a valid exchange or
replacement. Shipping Charges are
non-refundable and cannot be applied toward
exchange or replacement credit. If you
have a problem with the quality of your product
(i.e. thick bottle, etc.), please notify us
within 30 days of purchase so that we can
replace your product. You Must contact us
prior to returning the products for an RMA
Authorization. Failure to contact us will
result in your return being refused and denied.
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