Shipping Information

Tracking Orders

Delivery Times & Days

APO's Alaska & Hawaii

Return Policy

Shipping Prices will be displayed in the Cart.  The Amounts here are a guide to approximately how much it will cost to ship your order. International Orders will cost more to ship. 

For All Orders.  Payment must be received in FULL for your order before we will ship it out.  No Exceptions.

 

IMPORTANT: Airborne Express Next Day Orders!

ALL Packages Shipped Express/Next Day REQUIRE A SIGNATURE for Delivery unless you tell us otherwise**!

ALSO.  All packages must be shipped to a real Address.

Items shipped this way will be delivered Monday-Friday ONLY.  NO Saturday delivery available.

NO P.O. BOXES!

**If you know you will not be available to sign for your package, please leave a signed and dated note on your front door directing the delivery driver where it is safe to leave your package, and ask for a waiver of signature! This makes delivery of your package easier.  Just remember though, that by waiving the signature, you may be waiving the Insurance that automatically comes with your order.

Important Shipping Information:

Orders received by 12pm Pacific time, will usually be shipped that Business day.  All orders after that Time will be shipped on the following Business day.  Orders Placed after 12pm on Friday will be Shipped the Following Monday.

Shipments are subject to delays by Holidays and Weekends.  We will be Closed Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.

For ALL packages, The day your order is SHIPPED, does NOT count as a shipping day. 

All orders are on hold until Credit Card is approved the day we ship your order.

*Some Packages are heavier than others, and may cost more to ship.  We have tried to make the shopping cart calculate these extra costs, however we will either call you or send you an e-mail if additional shipping is necessary.

TRACKING OF ORDERS:

USPS Priority Mail Packages are NOT insured against damage or loss.  However they DO have Delivery Confirmation Tracking.  We can not be responsible for lost or damaged items shipped this way.  For larger orders, we recommend Airborne 2nd Day OR USPS Priority with Insurance as the Alternative to this shipping option. 

Projoba Orders are shipped via USPS First Class Mail, and have Delivery Confirmation included.

If You have not received your Order, PLEASE E-MAIL US for the Tracking Number associated with your Order.

DELIVERY TIMES & DAYS

Delivery Times and Days may vary depending on your location. 

For DHL Delivery Times please see: 

Pickup Schedule: Due to the pick up schedule from the area that we are now shipping from, some people may experience slight delays in the delivery of their packages. Please be assured that it is not on our end and that we are processing your orders as soon as possible. If we continue to experience a delay, we may be forced to change the cut-off for daily orders to any earlier time to accomodate our new local post office and DHL Facility.

Rural Deliveries: Please make a note that if you know you are rural, you will receive your order quicker if you order either USPS Priority Mail or USPS Express Mail due to DHL’s new policy regarding Rural Deliveries.  Some areas are more rural and overnight shipping is really 3-5 day shipping.  If you know you are rural, please allow for these delays. Also, there is NO delivery Guarantee by DHL or USPS for deliveries to these areas.  Please be aware that in some extremely Rural Areas Delivery Drivers may deliver only ONCE PER WEEK, so PLEASE BE SURE to leave a visible note asking the driver to leave your package if you know you are rural.

DHL only delivers Monday through Friday.

If you place an order on Friday and need your package delivered on the weekend, please select USPS Express as your shipping option.  Orders placed this method MUST be done before 12pm Pacific Time, or they are not guaranteed for weekend delivery.

If you are not available at the time delivery is attempted for your package, we cannot guarantee a time for redelivery.  Re-delivery is normally the next normal business delivery day for your area.

For USPS Express Orders, Weekend deliveries will be attempted on One Weekend day (i.e. Saturday OR Sunday only) and then again on the Next Normal Business Day.

If your Order is being Shipped to a Business or Other location where someone may not be at until a specific time, Please NOTE this when placing your Order.

ProJoba Orders make take from 2-10 days for delivery via USPS First Class Mail.

ALASKA, HAWAII, APO (Military) & OUTSIDE UNITED STATES

Shipments to Alaska and Hawaii will be sent either Priority Mail with Insurance or FedEx 2nd day regardless of delivery method selected.  If your order is being shipped to either of these states, PLEASE select Priority Mail.  If you select ANY other method for shipping we will send you an e-mail to alert you to any additional charges/credits that may apply to your order.

If you specify an APO address (military) in your ship to address, it will be mailed through the US Post Office Priority Mail with Insurance ONLY.  If you select ANY other method for shipping we will send you an e-mail to alert you to any additional charges/credits that may apply to your order.

FOR APO ORDERS:  Any customs, taxes, import duties, or any other applicable charges are your responsibility and are collected once the package reaches the country where your order is being sent. We have no jurisdiction over these expenses and cannot determine what they may be. Customs polices vary widely from country to country; please contact your local customs office for further information. We cannot be responsible for orders that may be seized by Customs in your Country.  Contact your local customs office to make sure there are no restrictions on Vitamins and Health Supplements prior to placing your order.

Outside the USA: Any orders being shipped outside the United States (excluding APO's) will be shipped at your own risk.  Orders placed without tracking are at your own risk.  If you we cannot track your package we will not be able to find it if it doesn't arrive in a timely manner. We cannot be responsible for lost, damaged, or refused items.  You will be responsible for all customs fees and taxes associated with getting your order. Our Shopping cart is set up to process the approxiomate shipping fees outside of the USA.  Any Order placed may be revised to include accurate shipping costs if shipping to your country turns out to be more than the amount shown on the shopping cart.  If you are concerned about the cost, please email us first, and We will be able to accurately tell you beforehand what the cost will be.

RETURN POLICY

We offer an exchange or replacement on Sealed Unopened Product within the First 15 Days of Purchase.  We must receive product within 15 days of Original Purchase for a valid exchange or replacement.  Shipping Charges are non-refundable and cannot be applied toward exchange or replacement credit.  If you have a problem with the quality of your product (i.e. thick bottle, etc.), please notify us within 30 days of purchase so that we can replace your product.  You Must contact us prior to returning the products for an RMA Authorization.  Failure to contact us will result in your return being refused and denied.

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We Proudly Accept Visa, MasterCard, American Express, and Discover Cards!

*The statements on this page have not been evaluated by the FDA.  These products are not intended to diagnose, treat, cure, or prevent any disease.